Developers

Helpshift’s Legacy SDKs (SDK Version <=7.x.x) will see end of life as of 31 Dec 2022 and end of support as of 31 March 2023.

Upgrading from 6.x to 7.x

The Helpshift SDK v7.x is a major update and we have deprecated some APIs. If you have questions or feedback, please Contact Us

Please replace all the old files with new files.

List of deprecated APIs

Deprecated API	New API
[HelpshiftCore loginWithIdentifier: withName: andEmail:]	[HelpshiftCore login:(HelpshiftUser *)]
[HelpshiftCore setName:andEmail:]	[HelpshiftCore login:(HelpshiftUser *)]
[HelpshiftSupport setUserIdentifier:]	[HelpshiftCore login:(HelpshiftUser *)]

You can login your users using the new login API.

Users will be able to continue speaking on an open issue only if you were using the Login API. If you were using setUserIdentifier (now deprecated), if the user has an open Issue, using the login API will result in the creation of a new Issue. However, the previous Issue will be available to Agents under 'Other Issues'

It is expected that you will pass the user's name, email using the login API.

It is expected that you will pass the user identifier using the login API.