Developers

Helpshift’s Legacy SDKs (SDK Version <=7.x.x) will see end of life as of 31 Dec 2022 and end of support as of 31 March 2023.

Upgrading to 7.5.0 and above

In order to use SDK 7.5.0 for your app, Helpshift recommends you to follow the below steps. If you have questions or feedback, please Contact Us

If you use Helpshift's English-only SDK

If you are looking to upgrade from a version older than 7.x, please make sure to go through the upgrade guides for 6.x and 4.x

Integration-related changes

Download the SDK from here.

You will need to update integration code to use "Support.getInstance()" in the Helpshift initialisation call.

Code-related changes

If your codebase has references to Campaigns code, then the compilation fails after the upgrade. You will need to remove all the references to Campaigns code from the codebase.

Following are the changes:

Replace the Core.install(All.getInstance()) call with Core.install(Support.getInstance())
Remove all references to Campaigns apis from code

Using InstallConfig

import com.helpshift.Core;
import com.helpshift.support.Support;
import com.helpshift.InstallConfig;
import com.helpshift.exceptions.InstallException;
...
...

InstallConfig installConfig = new InstallConfig.Builder().build();
...
Core.init(Support.getInstance());
try {
    Core.install(this,
                "YOUR_API_KEY",
                "YOUR_DOMAIN_NAME",
                "YOUR_APP_ID",
                installConfig);
} catch (InstallException e) {
    Log.e(TAG, "invalid install credentials : ", e);
}

Using Map

import com.helpshift.Core;
import com.helpshift.support.Support;
...
...

HashMap config = new HashMap();
...
Core.init(Support.getInstance());
try {
Core.install(this,
            "YOUR_API_KEY",
            "YOUR_DOMAIN_NAME",
            "YOUR_APP_ID",
            config);
} catch (InstallException e) {
    Log.e(TAG, "invalid install credentials : ", e);
}

If you use Helpshift's English-only SDK

You can trim the SDK to reduce the SDK size impact on your app further by using only resources of select languages.
Follow the instructions as mentioned above to upgrade to 7.5.0 or above, depending on the type of SDK you use.
The following gradle script allows you to keep only "english" and "french" resources and remove others from 3rd party libraries in the application.

android {
    defaultConfig {
    ...
    resConfigs "en", "fr"
    }
}