Developers

Troubleshooting

SDK integration

SDK integration

3.5.0 SDK Update

We found a bug for the following scenario - for SDK 3.5.0, when New Issue Automations(NIAs) are used to assign to a Custom Bot and if the first step in the bot is a Get Info from User step with Options, the Options don’t show up to the end user till they go back and come to the conversation screen again.

Action needed:

If you are planning to integrate or are in the process of integrating SDK 3.5.0, we recommend integrating with 3.5.1 instead.
If you have already released any of your apps with the affected SDKs and your New Issue Automation triggers options bot, we recommend that you upgrade to 3.5.1 SDK.

Application crash with NPE when calling Helpshift SDK API

If you get a crash with the following error then delete the bin and obj folders on the Android project and rebuild it.

Java.Lang.RuntimeException: Unable to start activity ComponentInfo{com.helpshift.helpshiftapiexample/com.helpshift.support.activities.ParentActivity}:
java.lang.NullPointerException: Attempt to invoke virtual method 'void android.support.v7.widget.ContentFrameLayout.setId(int)' on a null object reference
  at java.lang.NullPointerException: Attempt to invoke virtual method 'void android.support.v7.widget.ContentFrameLayout.setId(int)' on a null object reference
  at at android.support.v7.app.AppCompatDelegateImpl.createSubDecor(AppCompatDelegateImpl.java:703)
  at at android.support.v7.app.AppCompatDelegateImpl.ensureSubDecor(AppCompatDelegateImpl.java:518)
  at at android.support.v7.app.AppCompatDelegateImpl.setContentView(AppCompatDelegateImpl.java:466)
....

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