Developers

Release Notes

v10.2.0

Nov 30th, 2022

Release Notes:

iOS

Updated to iOS SDK X version 10.2.1. View
Added the capability for Outbound Support. You can reach out to your users proactively without them having to raise a ticket first. For more details, refer here.
Introduced a new API ClearAnonymousUserOnLogin(boolean clearAnonymousUser) to support maintaining anonymous user login. For more details, refer here.
clearAnonymousUserOnLogin() API will be deprecated.
Removed the Take Photo or Video option from the attachment flow. You don’t have to ask for camera permission in your app for Helpshift use-cases anymore. This is applicable to iOS 11 and above. On iOS 10 and below, attachment options will not be unavailable.

Android

Updated to Android SDK X version 10.2.0. View
Added the capability for Outbound Support. You can reach out to your users proactively without them having to raise a ticket first. For more details, refer here.
Introduced a new API ClearAnonymousUserOnLoginToggle(boolean clearAnonymousUser) to support maintaining anonymous user login. For more details, refer here.
clearAnonymousUserOnLogin() API will be deprecated.
Fixed application crash that occurs on some devices when uploading attachment in chat screen.
As part of Android 13 updates
- Added Support for App level language introduced in Android 13. Preference will be given to App level language, if set, over the device level language. Read more.
- SDK will post notifications only when end user has allowed the POST_NOTIFICATIONS permission. Read more.
- SDK will not ask for Notification permission, it will show notification only when end user has allowed the permission asked by the client's app.

March 3rd, 2022

Release Notes:

iOS

Updated to iOS SDK X version 10.1.0. View
Added migration support from legacy SDK to SDK X.
Added support for adding breadcrumbs and debug logs to a new conversation filed by an end-user. For more details, refer Tracking.
Added support for showing an announcement in Help Center. For more details, refer here.

Android

Updated to Android SDK X version 10.1.0. View
Added migration support from legacy SDK to SDK X
Added support for adding breadcrumbs and debug logs to a new conversation filed by an end-user. For more details, refer to our Tracking page.
Added support for showing an announcement in Help Center. For more details, refer here.

July 30th, 2021

Release Notes:

Launched next-generation SDK X Unreal Engine plugin v10.0.0 which has lower size foot-print and requires minimal SDK upgrades to adopt new features and bug fixes.

Getting started guide

To start using SDK X Unreal Engine plugin 10.0.0, please refer to the guide here