Developers

Impact Analysis

The following numbers are representative of a skeletal sample app integrated with the Helpshift SDK X Unreal plugin.

v10.1.0

App Launch Time

Since all the Helpshift initialization takes place on a background thread, the Helpshift SDK does not affect app launch times.

v10.1.0

iOS

Tested with Unreal Engine 4.26.2, on macOS 12.1, with Xcode 12.5 built demo app on iOS 15.1 (iPhone X). Memory Usage will increase with number of messages in a conversation.

Disk space

When an Unreal iOS app is integrated with HelpshiftX.framework, the increase in the size of IPA file is around 240 KB.

Ram usage

The following is the memory usage of Helpshift APIs in debug mode. (Values are approximate)

Helpshift's Chat screen (showConversation:): adds 10.2 MB (This depends on number of messages on the chat screen).
Helpshift's FAQs screen (showFAQs:): adds 10.2 MB.
Helpshift's FAQ section screen (showFAQSection:): adds 10 MB.
Helpshift's single FAQ screen (showFAQ:): adds 10.1 MB.

Android

Tested with Unreal Engine 4.27.1, on macOS 12.1, with Android Studio built demo app on Android 10 (Note 9). Memory Usage will increase with number of messages in a conversation.

Disk space

When an Unreal iOS app is integrated with helpshiftx-release.arr, the increase in the size of APK file is around 147 KB.

Ram usage

The following is the memory usage of Helpshift APIs in debug mode. (Values are approximate)

Helpshift's Chat screen (showConversation:): adds 8.7 MB (This depends on number of messages on the chat screen).
Helpshift's FAQs screen (showFAQs:): adds 8.2 MB.
Helpshift's FAQ section screen (showFAQSection:): adds 7.8 MB.
Helpshift's single FAQ screen (showFAQ:): adds 8.3 MB.