Release Notes

Release Notes:

iOS

• Fixed an issue with SetSDKLanguage API where the passed language was not being applied.

Android

• No changes for Android.

v10.2.0

Nov 10th, 2022

Release Notes:

iOS

• Updated to iOS SDK X version 10.2.0. View
• Added the capability for Outbound Support. You can reach out to your users proactively without them having to raise a ticket first. For more details, refer here.
• Introduced a new API ClearAnonymousUserOnLogin(Boolean shouldClear) to support maintaining anonymous user login. For more details, refer here.
• clearAnonymousUserOnLogin() API will be deprecated.
• Removed the Take Photo or Video option from the attachment flow. You don’t have to ask for camera permission in your app for Helpshift use-cases anymore. This is applicable to iOS 11 and above. On iOS 10 and below, attachment options will not be unavailable.

Android

• Updated to Android SDK X version 10.2.0. View
• Added the capability for Outbound Support. You can reach out to your users proactively without them having to raise a ticket first. For more details, refer here.
• Introduced a new API ClearAnonymousUserOnLogin(Boolean shouldClear) to support maintaining anonymous user login. For more details, refer here.
• clearAnonymousUserOnLogin() API will be deprecated.
• Fixed application crash that occurs on some devices when uploading attachment in chat screen.
• As part of Android 13 updates
  • Added Support for App level language introduced in Android 13. Preference will be given to App level language, if set, over the device level language. Read more.
  • SDK will post notifications only when end user has allowed the POST_NOTIFICATIONS permission. Read more.
  • SDK will not ask for Notification permission, it will show notification only when end user has allowed the permission asked by the client's app.

v10.1.2

May 9th, 2022

Release Notes:

iOS

• Added more verbose logging around legacy to SDK X migration scenarios.

Android

• No changes for Android.

v10.1.1

April 6th, 2022

Release Notes:

iOS

• Fixed a critical bug which caused following issues :
  • Users were greeted with infinitely loading spinner on opening chat screen.
  • Custom metadata wasn't sent along with filed issues.
• If you are using the SDK X version 10.0.x and want to upgrade to 10.1.x or if you have already upgraded to 10.1.0, you should upgrade to 10.1.1.

Android

• No changes for Android.

v10.1.0

February 7th, 2022

Release Notes:

iOS

• Updated to iOS SDK X version 10.1.0. View

• Added support for adding breadcrumbs and debug logs to a new conversation filed by an end-user. For more details, refer to our Tracking page.

• Added support for showing an announcement in Help Center. For more details, refer here.

• Added migration support from legacy SDK to SDK X. For more details on how to migrate, refer to our migration guide.

Android

• Updated to Android SDK X version 10.1.0. View

• Added support for adding breadcrumbs and debug logs to a new conversation filed by an end-user. For more details refer Tracking.

• Added support for showing an announcement in Help Center. For more details refer here.

• Added migration support from legacy SDK to SDK X. For more details on how to migrate, refer our migration guide.

v10.0.3

November 18th, 2021

Release Notes

• Attach the HelpshiftExampleScript to HelpshiftExample scene by default.

v10.0.2

October 28th, 2021

Release Notes:

iOS

• No change for iOS.

Android

• Comply with PendingIntent flag requirements expected on apps targeting Android 12 (API level 31).

v10.0.1

Aug 31st, 2021

Release Notes:

iOS

• No change for iOS.

Android

• Fixed a bug where file chooser is not allowing to select whitelisted attachments while sending attachments in chat.

v10.0.0

June 9th, 2021

Release Notes:

iOS

• Launched next-generation SDK X Unity v10.0.0 which has lower size foot-print and requires minimal SDK upgrades to adopt new features and bug fixes.

Getting started guide

• To start using SDK X Unity 10.0.0, please refer to the guide here

Android

• Launched next-generation SDK X Unity v10.0.0 which has lower size foot-print and requires minimal SDK upgrades to adopt new features and bug fixes.

Getting started guide

• To start using SDK X Unity 10.0.0, please refer to the guide here

v1.0.0-beta

Release Notes:

iOS

• Launched next-generation SDK X Unity Beta which has lower size foot-print and does not require SDK upgrades to adopt new features and bug fixes

Getting started guide

• To start using SDK X Unity 1.0.0 beta, please refer to the guide here

Android

• Launched next-generation SDK X Unity Beta which has lower size foot-print and does not require SDK upgrades to adopt new features and bug fixes

Getting started guide

• To start using SDK X Unity 1.0.0 beta, please refer to the guide here