String Customization

You can customize almost all the strings in the Helpshift SDK with additional internationalization options. For string customization please follow steps below :

1. Find the resource-id of the string that you want to change. See String resources in sdk for the full list of strings.

2. Create a resource with the above id in your strings.xml file.

3. Compile and check.

Read Going International if you want to change the strings for a particular language or want to add a language translation of your own.

String Resources

String name	Description	Default value
hs__help_header	Action Bar title of main support screen	Help
hs__question_header	Action Bar title for single faq screen
hs__new_conversation_header	Action Bar title for new conversation screen	New Conversation
hs__conversation_header	Action Bar title of the on-going conversation screen	Conversation
hs__submit_conversation_btn	Helper text for the icon on the conversation screen to submit the conversation show me	Submit
hs__send_msg_btn	Text for Send button in screenshot preview show me	Send
hs__new_conversation_btn	Text for new conversation button when conversation is resolved by the user.show me	New Conversation
hs__contact_us_btn	Text for 'Contact Us' button at end of search results. This doesn't show up if enableContactUs option is set to false show me	CONTACT US
hs__change_btn	Text for Change button in screenshot preview screenshow me	Change
hs__done_btn	Helper text for the icon on single faq screen to exit the session without submitting the ticket. This button shows up when showSearchOnNewConversation is set to true and user click on a search result faq. show me	Done
hs__ca_msg	Text shown as a message when customer accepts the issue resolution
hs__cr_msg	Auto-response message when the solution is rejected by the user in a conversation show me	What else can we help you with?
hs__conversation_started_message	Text for auto-response message when user starts a new conversation show me	Your message has been received. Thanks for contacting us!
hs__question_unhelpful_message	Text that shows below a single faq if the user didn't mark it as helpful	You didn't find this helpful.
hs__network_unavailable_msg	Toast feedback for absence of network connection.	Network not available.
hs__confirmation_footer_msg	Footer text for messages indicating issue resolution show me	Thanks for messaging us!
hs__confirmation_msg	Text for confirmation of solution for the user show me	Did we answer all your questions?
hs__conversation_end_msg	Feedback text when user acknowledges the solution by tapping "YES"	This conversation has ended.
hs__search_hint	Search hint for FAQ search	Describe your problem
hs__search_title	Helper text that show for action bar search icon show me	Search
hs__new_conversation_hint	Hint text for problem description in new conversation screen	How can we help?
hs__username_hint	Hint text for user's name in new conversation screen	Your Name
hs__email_hint	Hint text for user's email in new conversation screen	Email (optional)
hs__email_required_hint	Hint text for user's email in new conversation screen when email is required.	Email
hs__chat_hint	Hint text for chat reply in conversation screen.	Type your message
hs__search_footer	Text that shows up above contact us button at the end of search results. This doesn't show up if enableContactUs option is set to false show me	Can't find what you were looking for?
hs__conversation_detail_error	Message for AlertDialog if the user leaves the problem description empty. This is a slight attempt to prevent the user from entering gibberish show me	Please describe your problem
hs__username_blank_error	Message for AlertDialog that shows when the user leaves the name field empty in new conversation screen.	Please enter a valid name
hs__invalid_email_error	Message for AlertDialog that shows when the user leaves the email field empty in new conversation screen.	Please enter a valid email
hs__invalid_description_error	Title for AlertDialog that shows up if the user enters non-alphanumeric characters only. This is a slight attempt to prevent the user from entering gibberish show me	Invalid description
hs__screenshot_limit_error	Text for feedback toast that shows when the screenshot is too large	Screenshot size should not exceed %.2f MB
hs__sending_msg	Status text below customer's chat bubble when network is not available show me	Sending
hs__screenshot_upload_error_msg	Text for feedback toast when screenshot upload fails show me	Error uploading screenshot
hs__data_not_found_msg	Text for feedback toast when a showFAQSection API call can not access FAQs for the section's publishId or has been passed an invalid publishId	Data not found
hs__network_error_msg	Text for generic feedback toast shown for SDK failures	Oops! Something went wrong
hs__default_notification_content_title	Title shown in the notification for messages from support	Support
hs__notification_content_title	Message text for push notification with single or multiple replies in for the conversation show me	Click here
hs__faqs_search_footer	Text that shows below search when no FAQs are found. This show up if enableContactUs option is set to false show me	No FAQs found.
hs__review_title	Title for review reminder AlertDialog	Rate Our App
hs__review_message	Message for review reminder AlertDialog.	If you love our app, please take a moment to rate it
hs__rate_button	Text for rate button ("Rate") in review reminder AlertDialog to rate your app.	Rate
hs__feedback_button	Text for feedback button ( "Send Feedback" ) in review reminder AlertDialog. This shows only when there's no on-going conversation with the end user.	Send Feedback
hs__review_close_button	Text for close button ("Close") in review reminder AlertDialog.	Close
hs__sending_fail_msg	Status text below customer's chat bubble when their reply is not delivered	Failed to send
hs__mark_yes_no_question	Text that shows below every single faq to mark the faq as helpful or unhelpful. show me	Was this helpful?
hs__mark_yes	Text for mark helpful button in single faq screen.	YES
hs__mark_no	Text for mark unhelpful button in single faq screen.	NO
hs__question_helpful_message	Feedback text that shows below a single faq after the user marks it as helpful show me	You found this helpful.
hs__review_request_message	Response message shown in the conversation screen when agent sends a review request from agent dashboard	Would you like to review the App on Play Store?
hs__csat_message	Text shown in the customer satisfaction survey view show me	What's your feedback about our customer support?
hs__csat_dislike_message	Text shown to hint the lowest rating show me	Hated it!
hs__csat_like_message	Text shown to hint the highest rating show me	Loved it!
hs__csat_option_message	Separator text, shown between the customer satisfaction view, andstart a new conversation view show me	or
hs__csat_additonal_feedback_message	Hint text for EditText, for user feedback on customer service show me	Any other feedback (optional)
hs__csat_submit_toast	Text for feedback toast, when the user submits a feedback on customer service	Thanks for rating us.
hs__search_result_title	Action Bar title of faq suggestions screen	Suggestions
hs__search_result_message	Text shown in header of suggestion results shown when showSearchOnNewConversation is set to true show me	Questions that may already have your answer
hs__send_anyway	Text for 'Send Anyway' button at the end of suggestion results shown when showSearchOnNewConversation is set to true	SEND ANYWAY
hs__could_not_open_attachment_msg	Text for feedback toast when no app can open the attachment file	No apps can perform this action.
hs__file_not_found_msg	Text for feedback toast when user tries to open an attachment file which is not available	File not found
hs__description_invalid_length_error	Text for alertdialog displayed when the user tries to submit the ticket with issue text length less than the minimum required length. show me	Please describe further so that we can help better
hs__attach_screenshot_btn	Content Description for attach button shown when agent requests for an attachment file show me	ATTACH
hs__could_not_reach_support_msg	Text shown on Snackbar when user is filing new issue and support is unreachable show me	Unable to reach support
hs__faq_fetching_fail_message	Text shown in the activity when app fails to fetch FAQs from server show me	Unable to load FAQs at this moment. Please retry in a while…
hs__fetching_faqs_message	Text displayed at start of session, when FAQs are being loaded show me	Getting your answers…
hs__issue_archival_message	Text shown at the botton of a conversation if it is archived	Sorry! This conversation was closed due to inactivity. Please start a new conversation with our agents.
hs__no_search_results_message	Text shown when search for a query returns no results show me	Whoops! We couldn't find anything for query
hs__permission_denied_message	Text in Snackbar when app doesn't have permission to access storage	Storage permission is required to access screenshots and download attachments
hs__permission_denied_snackbar_action	Text for button on the permission denied Snackbar, shows settings page	Settings
hs__retry_faq_fetching_button	Text for button shown on failure to fetch FAQs, to retry fetching FAQs from server	RETRY
hs__screenshot_add	Text for button in screenshot preview to add the screenshot show me	Add
hs__screenshot_remove	Text for button in screenshot preview to remove the screenshot show me	Remove
hs__select_a_question_message	Hint text shown to user to select a question in dual pane UI on tablets	Please select a question from left
hs__starting_download	Text shown on an attachment message in conversation when it's being downloaded	Starting download…
hs__csat_rating_value	Text for ratingbar where user can rate app with 1 or more stars	Click here
hs__app_review_button	Text for "REVIEW" button when agent sends an app review request message to user in conversation show me	REVIEW
hs__copy	Text for "COPY" button shown in context menu	Copy
hs__message_not_sent	Status text below customer's chat bubble when their reply is not delivered, but sending can be retried	Message not sent.
hs__permission_rationale_snackbar_action_label	"OK" button text in Snackbar when developer hasn't requested for storage permissions	OK
hs__remove_screenshot_btn	Content Descriptor for button in new conversation form to remove the screenshotshow me	Remove screenshot
hs__screenshot_cloud_attach_error	Text in Toast shown when the image attachment is not available	Error attaching screenshot. Please choose an image available locally on the device.
hs__csat_ratingbar	Content Description for ratingbar shown for customer satisfaction survey	Please rate our service.
hs__default_notification_channel_name	Name for the SDK's default notification channel (Android Oreo and above).	In-app Support
hs__default_notification_channel_desc	Description for the SDK's default notification channel (Android Oreo and above).
hs__cam_delete	Text for "Delete" action in campaigns inbox menu show me	Delete
hs__cam_mark_as_read	Text for "Mark as read" action in campaigns inbox menu show me	Mark as read
hs__cam_message_deleted	Text shown in snackbar when user deletes the campaign message using swipe show me	Message deleted
hs__cam_undo	Text shown in snackbar for "Undo" action show me	Undo
hs__cam_inbox	ActionBar title of main campaign inbox screen show me	Inbox
hs__cam_message	ActionBar title of campaign detail screen show me	Message
hs__cam_select_a_message_message	Hint text shown to user to select a campaign inbox message in dual pane UI on tablets	Please select a message from left
hs__cam_action_shop_now	Text for "Shop Now" button in campaign notification show me	Shop Now
hs__cam_action_like	Text for "Like" button in campaign notification show me	Like
hs__cam_action_dislike	Text for "Dislike" button in campaign notification show me	Dislike
hs__cam_action_download	Text for "Download" button in campaign notification show me	Download
hs__cam_action_book_now	Text for "Book Now" button in campaign notification	Book Now
hs__cam_action_buy_now	Text for "Buy Now" button in campaign notification	Buy Now
hs__cam_action_chat_now	Text for "Chat Now" button in campaign notification	Chat Now
hs__cam_action_accept	Text for "Accept" button in campaign notification	Accept
hs__cam_action_decline	Text for "Decline" button in campaign notification	Decline
hs__cam_action_yes	Text for "Yes" button in campaign notification	yes
hs__cam_action_no	Text for "No" button in campaign notification	No
hs__cam_action_share	Text for "Share" button in campaign notification	Share
hs__cam_action_rate	Text for "Rate App" button in campaign notification	Rate App
hs__cam_action_open_help	Text for "Open Help" button in campaign notification	Open Help
hs__cam_action_read_faq	Text for "Read FAQ" button in campaign notification	Read FAQ
hs__cam_action_read_faqs	Text for "Read FAQs" button in campaign notification	Read FAQs
hs__cam_action_reply	Text for "Reply" button in campaign notification	Reply
hs__cam_action_send_feedback	Text for "Send Feedback" button in campaign notification	Send Feedback
hs__cam_no_campaigns_found	Text shown in Inbox when user has received no new campaigns	No messages found.
string name="hs__ssl_handshake_error	Text shown on error Snackbar due to SSL handshake error	Your connection is not secure. There was a problem in establishing a trusted connection
string name="hs__ssl_peer_unverified_error	Text shown on error Snackbar due to unverified SSL peer	Your connection is not secure. There was a problem in verifying its authenticity
string name="hs__cam_expired_campaign_message	Text shown on screen when the selected campaign has expired show me	This message is no longer available
hs__agent_message_with_name_voice_over	Voiceover text for Agent or bot message if the name is also shown	Message from support by %1$s on %2$s
hs__agent_message_voice_over	Voiceover text for Agent or bot message if the name is not shown	Message from support on %1$s
hs__user_sent_message_voice_over	Voiceover text for message sent by user	Your Reply on %1$s
hs__user_sending_message_voice_over	Voiceover text for message sent by user which is still being sent	Your Reply, Sending
hs__user_failed_message_voice_over	Voiceover text for message sent by user which failed to send	Your Reply, Failed to send
hs__retry_button_voice_over	Voiceover text for retry button to trigger sending a message	Retry Sending
hs__image_not_downloaded_voice_over	Voiceover text for image sent by Agent which is waiting for download	Image %1$s, Double Tap to Download
hs__image_downloading_voice_over	Voiceover text for image sent by Agent which is downloading	Image, Downloading, %1$s of %2$s
hs__image_downloaded_voice_over	Voiceover text for image sent by Agent which is downloaded	Image, Double Tap to View
hs__attachment_not_downloaded_voice_over	Voiceover text for attachment sent by Agent which is waiting for download	File, %1$s, %2$s, Double Tap to Download
hs__attachment_downloading_voice_over	Voiceover text for attachment sent by Agent which is downloading	File, %1$s, Downloading %2$s of %3$s
hs__attachment_downloaded__voice_over	Voiceover text for attachment sent by Agent which is downloaded	File, %1$s, Double Tap to Open
hs__email_input_validation_error	Error text message visible when user enters an invalid email address in portrait mode	Enter a valid email address
hs__number_input_validation_error	Error text message visible when user enters an invalid number address in portrait mode	Enter a valid number
hs__landscape_email_input_validation_error	Error text message visible when user enters an invalid email address in landscape mode	Please enter a valid email address
hs__landscape_number_input_validation_error	Error text message visible when user enters an invalid number address in landscape mode	Please enter a valid number
hs__landscape_input_validation_dialog_title	Title for the error dialog visible when user enters an invalid email address/number in landscape mode	Error
hs__network_error_pre_issue_creation	Error message visible when there is a network error just before bots are received on the chat screen	Network error.
hs__connecting	Message visible when the SDK tries to connect to the server just before bots are received on the chat screen in case of a network error	Connecting...
hs__no_internet_error	Error message visible in case the device loses internet connectivity while identity bot or QuickSearch Bot is in progress	No internet connection
hs__network_reconnecting_error	Error message visible in case there is an error while identity bot or QuickSearch Bot is in progress Something went wrong.	Reconnecting...
hs__authentication_failed	Error message title visible in case user authentication failed	Authentication Failed
hs__user_setup_retry_description	Error message visible in case there is a network error while the user is on the setup screen just before the chat screen	We are still trying to reach support.Please wait.
hs__no_internet_error_mgs	Error message visible in case there is a network error while the user is on the setup screen just before the chat screen	Please check your network connection.
hs__tap_to_retry	Error message visible on the retry button when there is a network error just before bots are received on the chat screen	Tap to retry
hs__try_again_msg	Error message visible if the user authentication failed	Please try again later
hs__new_conversation_footer_generic_reason	Message that is shown when the conversation cannot be continued due to an error Sorry, something went wrong.	This conversation cannot be continued.
hs__landscape_date_input_validation_error	Error text message which will appear when a user enters an invalid date format in landscape mode	Please enter a valid date.
hs__date_input_validation_error	Error text message which will appear when a user enters an invalid date format in portrait mode	Enter a valid date.
hs__conversation_issue_id_header	Text to show the conversation id information.	Conversation ID : #%1$s
hs__messages_loading_text	Header text on chat that is shown when older messages are being fetched.	Loading Messages..
hs__messages_loading_error_text	Text message indicating that fetch for old messages failed.	Couldn\'t Load Messages.
hs__conversation_rejected_status	Footer text for messages indicating end of conversation.	Conversation Closed
hs__conversation_redacted_status	Text message indicating that this conversation was deleted by an agent.	Conversation Deleted
hs__conversation_redacted_status_multiple	Text message indicating that n number of consecutive conversations were deleted by an agent.	%1$d Conversations Deleted
hs__conversation_publish_id_voice_over	Voiceover label for the conversation id information text.	Conversation ID %1$s
hs__conversations_divider_voice_over	Voiceover label for the divider line separating two conversations.	Conversation ended
hs__jump_button_voice_over	Voiceover label for the jump button on chat screen when there are no unread messages.	Jump to latest message
hs__jump_button_with_new_message_voice_over	Voiceover label for the jump button on chat screen when there is a new unread message.	Jump to New Message

• The messages from Identity bot and QuickSearch Bot will be sent by the Helpshift servers, so they won't be customizable in the SDK.
• First message visible to the end users is customisable from In-app SDK configurations page which located in Settings > App Settings section.

String resource declarations

hs__notification_content_title is defined as:

<plurals name="hs__notification_content_title">
    <item quantity="one">New message from Support</item>
    <item quantity="other">%d new messages from Support</item>
</plurals>

---

hs__csat_rating_value is defined as:

<plurals name="hs__csat_rating_value">
      <item quantity="one">You rated the service with 1 star.</item>
      <item quantity="other">You rated the service with %d stars.</item>
</plurals>

---