The following numbers are representative of a skeletal sample app integrated with the Helpshift Unity plugin.
App Launch Time
Since all the Helpshift initialization takes place on a background thread, the Helpshift SDK does not affect app launch times.
Sample app running on iPhone 7
Tested with Unity 2018.2.13f1, Xcode 10.0 built demo app on iPhone 7 running iOS 12.0.1. Usage will increase with number of FAQs and number of messages in a conversation.
When an Unity iOS app is integrated with Helpshift library, the increase in the size of IPA file is around 3 MB for iOS 9 and above devices.
7 MB of memory with peak usage of 10 MB (for 1-2 seconds). Around 1 MB of memory is used when a Helpshift screen is not engaged.5.9 MB. The actual RAM usage depends upon the number of FAQs.5.9 MB, settled at 2 MB.6.9 MB of memory.7.5 MB of memory at peak and settles at 3.5 MB.3.2 MB of memory for an average of 4 Campaigns on the device. Please note that this number will vary depending on the number of Campaigns received and the resolution of the icon images used in the Campaigns.Sample app running on iPhone 6
Tested with Unity 2018.1.1f1, Xcode 9.3 built demo app on iPhone 6 running iOS 11.2.6. Usage will increase with number of FAQs and number of messages in a conversation.
When an Unity iOS app is integrated with Helpshift library, the increase in the size of IPA file is around 4.7 MB for iOS 9 and above devices.
2 MB of memory with peak usage of 3 MB (for 1-2 seconds). Around 1 MB of memory is used when a Helpshift screen is not engaged.3 MB. The actual RAM usage depends upon the number of FAQs.3 MB, settled at 2 MB.3 MB of memory.4.5 MB of memory at peak and settles at 3.5 MB.3.2 MB of memory for an average of 4 Campaigns on the device. Please note that this number will vary depending on the number of Campaigns received and the resolution of the icon images used in the Campaigns.Sample app running on iPhone 7, built from Unity 2017.1.2f1 and Xcode 9.1.
This is the amount of disk space the static library takes up. The total size of the Unity package is 44.6 MB.
When an iOS app is integrated with Helpshift or Helpshift-bitcode, the increase in the size of IPA file is around 4 MB for iOS 8 devices and around 2.3 MB for iOS 9 and above devices.
0.9 MB of memory with peak usage of 1.7 MB (for 1-2 seconds). Around 0.8 MB of memory is used when a Helpshift screen is not engaged.3.1 MB of memory.3.3 MB of memory.2.9 MB of memory.0.7 MB of memory.1.6 MB of memory for an average of 5 Campaigns on the device. Please note that this number will vary depending on the number of Campaigns received and the resolution of the icon images used in the Campaigns.Sample app running on iPhone 6s plus, built from Xcode 9.0.1.
This is the amount of disk space the static library takes up. The total size of the Unity package is 54 MB.
When an iOS app is integrated with Helpshift or Helpshift-bitcode, the increase in the size of IPA file is around 3.9 MB.
0.8 MB of memory with peak usage of 1.6 MB (for 1-2 seconds). Around 0.8 MB of memory is used when a Helpshift screen is not engaged.13.4 MB of memory when viewing FAQs for the first time. The RAM usage is setttled at 3.24.4 MB, settled at 1.7 MB.1.7 MB of memory.2.1 MB of memory.4.4 MB of memory for an average of 5 Campaigns on the device. Please note that this number will vary depending on the number of Campaigns received and the resolution of the icon images used in the Campaigns.Sample app running on iPhone 6s plus, built from Xcode 8.3.3.
This is the amount of disk space the static library takes up. The total size of the Unity package is 54 MB.
When an iOS app is integrated with Helpshift or Helpshift-bitcode, the increase in the size of IPA file is around 7.2 MB.
0.3 MB of memory with peak usage of 0.6 MB (for 1-2 seconds). Around 0.3 MB of memory is used when a Helpshift screen is not engaged.14.1 MB of memory when viewing FAQs for the first time. The RAM usage is setttled at 3.03.4 MB, settled at 1.8 MB.2.8 MB of memory.2.3 MB of memory.3.77 MB of memory for an average of 5 Campaigns on the device. Please note that this number will vary depending on the number of Campaigns received and the resolution of the icon images used in the Campaigns.Sample app running on iPhone 6s plus, built from Xcode 8.3.3.
This is the amount of disk space the static library takes up. The total size of the Unity package is 54 MB.
When an iOS app is integrated with Helpshift or Helpshift-bitcode, the increase in the size of IPA file is around 7.2 MB.
0.3 MB of memory with peak usage of 0.6 MB (for 1-2 seconds). Around 0.3 MB of memory is used when a Helpshift screen is not engaged.14.1 MB of memory when viewing FAQs for the first time. The RAM usage is setttled at 3.03.4 MB, settled at 1.8 MB.2.8 MB of memory.2.3 MB of memory.3.77 MB of memory for an average of 5 Campaigns on the device. Please note that this number will vary depending on the number of Campaigns received and the resolution of the icon images used in the Campaigns.Sample app running on iPhone 6s plus, built from Xcode 8.3.3.
This is the amount of disk space the static library takes up. The total size of the Unity package is 50.5 MB.
When an iOS app is integrated with Helpshift or Helpshift-bitcode, the increase in the size of IPA file is around 7.3 MB.
0.3 MB of memory with peak usage of 0.43 MB (for 1-2 seconds). Around 0.3 MB of memory is used when a Helpshift screen is not engaged.15.5 MB of memory when viewing FAQs for the first time. The RAM usage is setttled at 3.273.9 MB, settled at 2.1 MB.2.8 MB of memory.3.64 MB of memory.3.77 MB of memory for an average of 5 Campaigns on the device. Please note that this number will vary depending on the number of Campaigns received and the resolution of the icon images used in the Campaigns.Sample app running on iPhone 7 Plus
This is the amount of disk space the static library takes up. The total size of the Unity package is 49.1 MB.
When an iOS app is integrated with Helpshift or Helpshift-bitcode, the increase in the size of IPA file is around 2.7 MB.
0.9 MB of memory with peak usage of 1.3 MB (for 1-2 seconds). Around 0.9 MB of memory is used when a Helpshift screen is not engaged.15.5 MB of memory when viewing FAQs for the first time. The actual RAM usage depends upon the number of FAQs.5.2 MB, settled at 1.8 MB.2.2 MB of memory.3.9 MB of memory.3 MB of memory for an average of 5 Campaigns on the device. Please note that this number will vary depending on the number of Campaigns received and the resolution of the icon images used in the Campaigns.Sample app running on a iPhone 6S.
This is the amount of disk space the static library takes up.
The total size of library is 24.8 MBs.
The breakup is as follows:
| Architecture | Size (MB) |
|---|---|
| arm64 | 6.4 |
| armv7 | 4.6 |
| armv7s | 4.6 |
| simulator | 9.2 |
When deployed in an iOS app, the final linked static library size is around 2.15 MBs.
Sample app running on a iPhone 6.
This is the amount of disk space the static library takes up.
The total size of library is 22.3 MBs.
The breakup is as follows:
| Architecture | Size (MB) |
|---|---|
| arm64 | 5.7 |
| armv7 | 4.2 |
| armv7s | 4.2 |
| simulator | 8.2 |
When deployed in an iOS app, the final linked static library size is around 1.9 MBs.
Starting with unity plugin version 2.x, we officially dropped support for iOS 6. But we had kept the code handling the differences in platforms iOS 6 and below. With SDK version 2.3.0 and above, we have now removed all handling in our code so running your application on iOS 6 is likely to cause runtime crashes and bad behaviour.
The combined library size (libSupport.a) is 15.8 MB. The breakup is as follows:
| Architecture | Size (MB) |
|---|---|
| i386 + x86_64 (simulator) | 5.8 |
| armv7 | 3 |
| armv7s | 3 |
| arm64 | 4 |
When compiled with an app for deployment on the app store, armv7, armv7s and arm64 will be taken up and i386+x86_64 or the simulator architectures will be ignored.
Helpshift SDK would add about 1.3 MB to your app's bundle.
Memory usage for the SDK support screen launches. Helpshift's install call will add around 1.2 MB of memory usage to your app.
Memory usage tested with a demo app. Usage will increase with number of FAQs and number of messages in a conversation.
| Support API launch | Memory Usage (approx. MB) |
|---|---|
| showConversation | 5 MB |
| showFAQs | 7.9 MB |
| showFAQSection | 7 MB |
| showSingleFAQ (depending on the content of the FAQ) | 5 - 10 MB |