Internationalization
Helpshift Web Chat currently supports 47 languages out-of-the-box (with English as the default).
Supported languages
| Language | Code | |
|---|---|---|
| English | en | |
| German | de | |
| Spanish | es | |
| French | fr | |
| Italian | it | |
| Russian | ru | |
| Simplified-Chinese | zh-Hans | |
| Traditional-Chinese | zh-Hant | |
| Hong Kong-Chinese | zh-HK | |
| Hong Kong-Chinese (Traditional) | zh-Hant-HK | |
| Singapore-Chinese | zh-SG | |
| Singapore-Chinese (Traditional) | zh-Hant-SG | |
| Portuguese | pt | |
| Korean | ko | |
| Japanese | ja | |
| Turkish | tr | |
| Dutch | nl | |
| Czech | cs | |
| Hungarian | hu | |
| Indonesian | id | |
| Thai | th | |
| Slovenian | sl | |
| Vietnamese | vi | |
| Arabic | ar | |
| Polish | pl | |
| Norwegian | no | |
| Swedish | sv | |
| Finnish | fi | |
| Romanian | ro | |
| Greek | el | |
| Danish | da | |
| Malay | ms | |
| Hebrew | iw | |
| Slovak | sk | |
| Ukrainian | uk | |
| Catalan | ca | |
| Croatian | hr | |
| Bengali | bn | |
| Bulgarian | bg | |
| Gujarati | gu | |
| Hindi | hi | |
| Kannada | kn | |
| Latvian | lv | |
| Malayalam | ml | |
| Marathi | mr | |
| Punjabi | pa | |
| Persian | fa | |
| Tamil | ta | |
| Telugu | te |
Setting a Language
You can set the code of the language to be used by Web Chat in the helpshiftConfig object.
Example Embed Code
var PLATFORM_ID = "foo", DOMAIN = "bar"; window.helpshiftConfig = { platformId: PLATFORM_ID, domain: DOMAIN, // other options, if applicable // Set language to French ("fr") language: "de" };
Alternatively, you can call the setLanguage API to set the language after the initialization code.
Helpshift ("setLanguage", "fr");
The preferred way to set the language is to use the helpshiftConfig object over the setLanguage API.
Here's a screenshot of how Web Chat will look after setting the language to French.
In order to ensure a smooth migration for existing users, the default language is set to English (en) i.e. if you don't set the language option in the helpshiftConfig object, Web Chat will use English as the language. You can set it to browserDefault in case you want your Web Chat widget experience to be in the browser's language.