Developers

String Customization

Customize all the strings in Helpshift SDK's user interface

Starting from version 2.4.0, Helpshift now uses the HSLocalization bundle to read the default values of all the string translations.

You can customize all the strings used in the Helpshift SDK by following the steps below:

Create a new simple folder HelpshiftCustomLocalization in your project from Finder.
Go to HelpshiftCustomLocalizations folder and copy the lproj files for all the languages you want to support. You can find this folder at Assets/Helpshift/Plugins/iOS/HelpshiftCustomLocalizations.
Add the lproj files selected in the previous step to the HelpshiftCustomLocalization folder.
In HelpshiftCustomLocalization folder, change translations of the relevant keys in the HelpshiftLocalizable.strings files.
Rename HelpshiftCustomLocalization folder to the HelpshiftCustomLocalization.bundle. Your system will ask you confirmation to add "bundle" extension to the Folder and just click on "Add".
Add this bundle to your project from Xcode using File -> Add Files to -> Select the HelpshiftCustomLocalization.bundle
Go to Build Phases settings tab of your project and Expand Bundle Resources menu
Drag the HelpshiftCustomLocalization.bundle from your project navigator to Copy Bundle Resources menu. Alternatively you can also add this bundle using + icon in the Copy Bundle Resources menu. SDK will start using your customized strings now.

Below is the description of the keys (in the HelpshiftLocalizable.strings file) for each of the customizable strings in the app:

Can't find what you were looking for?: Text that shows below search when no FAQs are found. This show up if enableContactUs option is set to NO show me
Thanks for contacting us.: Text for alertview when customer is dropped back to app after starting a conversation show me
Your message has been received.: Text for alertview when customer is dropped back to conversation chat view after starting a conversation Message send failure.
Message send failure.: Title for alertview that shows when starting new conversation was not successful show me
Hated it: Text shown to hint 1 star rating.
Disliked it: Text shown to hint 2 star rating.
It was ok: Text shown to hint 3 star rating.
Liked it: Text shown to hint 4 star rating.
Loved it: Text shown to hint 5 star rating.
What's your feedback about our customer support?: Text shown in the customer satisfaction survey dialog.
Take a screenshot on your iPhone: Title for tutorial explaining how to take screenshot on the iPhone show me
Learn how: Text for the button in the screenshot widget that shows the user how to take a screenshot
Take a screenshot on your iPad: Title for tutorial explaining how to take screenshot on the iPad show me
SEND ANYWAY: Title for send button shown below suggestions when enhance ticket avoidance is enable.
Help: Text for the title of main support screen
Send message: Accessibility label for button to send message on chat screen
REVIEW: Review button text for the conversation screen review widget to review app
Close Help: Accessibility label for button to close FAQs screen opened via showFAQs API
New Conversation: Text for new conversation button in the confirmation panel
Please check your network connection and try again.: Message for alertview that shows when starting new conversation was not successful
New message from Support: Title for a new in-app notification with one reply on a conversation
Question: Title for navigation bar for single faq screen
No FAQs found in this section: Text for no faqs in section when FAQs list for a particular section is empty
Email (optional): Placeholder text for email in new conversation screen (email is optional)
CONTACT US: Contact button that tails search results and contact button in the navigation bar. When used in navigation bar, it is turned to camel case.
Email: Placeholder text for user's email in new conversation screen only when email is required.
Sending your message...: Text for the progress hud that is shown when user starts a new conversation
Tap here if this FAQ was not helpful to you: Accessibility label for button to mark a FAQ unhelpful in single FAQ screen
Any other feedback? (optional): Placeholder for textview, for user feedback on customer service.
You found this helpful.: Feedback text for mark helpful button in single faq screen. show me
No working Internet connection is found.: Message for the alertview that indicates absence of internet connection
Please enter a brief description of the issue you are facing.: Message for alertview that shows up if the user left description field blank or enters non-alphanumeric characters only. This is a slight attempt to prevent the user from entering gibberish
Did we answer all your questions?: Text shown for issue resolution dialog.
Close Section: Accessibility label for close FAQ section opened via showFAQSection API
Close FAQ: Accessibility label for close FAQ opened via showSingleFAQ API
Close: Generic Close, applies to close button in the navigation bar.
Send it anyway: Accessibility label for send button shown below suggestions when enhance ticket avoidance is enable
Back: Accessibility label for back button when a sub-intents list is opened
Service Rating: Title for the navigation bar, when the user gives their feedback on customer service.
Thanks for messaging us!: Footer text for messages indicating issue resolution.
Could not fetch faqs: Text for alertview that shows when FAQs list could not be fetched
Thanks for rating us.: Title for alertview, when the user submits a feedback on customer service.
Please enter a valid email address: Error text message visible when user enters an invalid email address in landscape mode
or: Separator text, shown between the customer satisfaction dialog, and start a new conversation dialog.
No: Mark unhelpful button in single FAQ screen
Stars: Accessibility label for 2 or more stars rating button
Preview: Title for navigation bar for image preview screen.
Type in a new message: Accessibility label for reply footer on chat screen
No Internet!: Title for the alertview that indicates absence of internet connection
You didn't find this helpful.: Feedback text for mark unhelpful button in single faq screen. show me
Tap here if you found this FAQ helpful: Accessibility label for button to mark a FAQ helpful in single FAQ screen
Star: Accessibility label for 1 star rating button
IssueDescriptionMinimumCharacterLength: Minimum number of characters user needs to type before he can send a message in Conversational issue-filing or start a new Conversation in Form-based issue-filing experience.
Was this helpful?: Text that shows below every single faq to mark the faq as helpful or unhelpful. show me
OK: Generic OK, applies to attach screenshot
Suggestions: Title for navigation bar for search results when enhance ticket avoidance is enable.
No FAQs found: Text that shows below search when no FAQs are found for showFAQs: show me
Done: Navigation item to dismiss single FAQ view after the user has finished reading the suggested FAQ.
Cancel: Title for the actionsheet button to cancel the actionsheet. This action sheet shows when user selects the red exclamation icon beside an unsent message
Would you like to review the app?: Message for review request sent by Agent.
Try Again: Title for the actionsheet button to try sending a message again. This action sheet shows when user selects the red exclamation icon beside an unsent message
%d new messages from Support: Body for a new in-app notification with multiple replies on a conversation
Your Name: Accessibility label for name field in form based issue filing screen
Please provide a name.: Message for alertview that shows when the user does not enter a name in the user/email entry screen
What else can we help you with?: Auto-response message when the solution is rejected by the user in a conversation show me
Describe your problem: Placeholder text for FAQ search
How can we help?: Placeholder for problem description in new conversation screen
Help about: Accessibility label for FAQs and FAQ sections list
We could not fetch the required data: Text for alertview that shows when SDK fails to fetch FAQs
Name: Placeholder for name field in form based issue filing screen
Loading...: Generic Loading text for progress hud while fetching FAQs
Attach a photo: Accessibility label for button to attachment an image in form based issue filing screen
Yes: Mark helpful button in single faq screen
Your email(optional): Accessibility label for email field in form based issue filing screen
Conversation: Title of the conversation screen
Questions that may already have your answer: Header for suggestions after new conversation when enhance ticket avoidance is enable.
Remove attachment: Accessibility label for button to cancel attachment in form based issue filing screen
Sorry! This conversation was closed due to inactivity. Please start a new conversation with our agents.: Text shown on chat screen when an issue gets archived
Ok, Attach: Text for the button in the screenshot widget that takes the user to the iPhone/iPad gallery to select a screenshot show me
Send: Text for screenshot widget send button and send button on navigation bar
We couldn't find an FAQ with matching ID: Body of alertview that shows when there is no FAQ found with an ID passed in showSingleFAQ API
Failed to load video: Text shown in FAQ body when there is a failure in loading video
Failed to load image: Text shown in FAQ body when there is a failure in loading image
Hold down your device's power and home buttons at the same time.: Tutorial text for capturing screenshot on iPad
Hold down your device's power and volume up buttons at the same time.: Tutorial text for capturing screenshot on iPhoneX and above
Please note that a few devices may have the power button on the top.: Tutorial text for capturing screenshot on iPhones before iPhone X
Okay: Text for button to dismiss alertview shown for tutorial regarding capturing a screenshot
We couldn't find an FAQ section with matching ID: Body of alertview that shows when there is no FAQ section found with an ID passed in showFAQSection API

The messages from the Identity Bot and the QuickSearch Bot will be sent by the Helpshift servers, so they won't be customizable in the SDK.