Getting Started

Requirements

• Xcode 12.0 and above.
• Cocoapods v1.10.0
• Supported iOS versions:
  • iOS 15, 14, 13, 12, 11, 10

Automated Integration using Cocoapods

To start using SDK X v10.2.1 in your project, add the following line to your Podfile

pod 'HelpshiftX', '10.2.1'

And run pod install or pod update to refresh your cocoapods dependencies.

You can now move on to Initializing Helpshift in your App.

Automated Integration using Swift Package Manager

To start using Helpshift v10.2.1 in your SPM project, add the following package URL to your project's "Package Dependencies" section

https://github.com/helpshift/HelpshiftX

For version rules, we recommend using either "Exact" or "Up to Next Minor" and manually updating the version number when a major version of Helpshift SDK is released.

You can now move on to Initializing Helpshift in your App.

Manual Integration

Get the latest SDK zip

Download the latest Helpshift iOS SDK from here.

The zip file contains

Add the latest stable SDK release to your project

• Unzip the SDK and drag drop HelpshiftX.xcframework into your Xcode project
• In the General section of your app target, verify that the HelpshiftX.xcframework is present in the Framework, Libraries, and Embedded Content section with the option Embed and Sign selected from the Embed options dropdown.    show me
• After successful integration, Build Phases should look like this:    show me

Info.plist changes - Addition of usage description strings

“User Attachments” feature is enabled for SDK which allows User to upload an attachment. The attachments can be picked from the Photo Library or can be captured directly using the camera. The options for these sources look like:

To use the camera and photo library, Apple requires the app to have Usage Description strings in the Info.plist while. Failing to add these strings might result in app rejection. The following strings are needed for the attachment feature:

Initializing Helpshift in your app

Helpshift uniquely identifies each registered App using a combination of 2 tokens:

You can find these by navigating to Settings>SDK (for Developers) in your agent dashboard. Select your App and check iOS as a platform from the dropdowns and copy the 2 tokens to be passed when initializing Helpshift. show me

@import HelpshiftX;
...
- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions
{
    ...
    NSDictionary *config = @{} // Your config                 
    [Helpshift installWithPlatformId:@"YOUR_PLATFORM_ID" 
                              domain:@"YOUR_DOMAIN" 
                              config:config];
    ...
    return YES;
}

import HelpshiftX
...
    func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]?) -> Bool {
        ...
        let config = [String:String]() // Your config
        Helpshift.install(withPlatformId: "YOUR_PLATFORM_ID", domain: "YOUR_DOMAIN", config: config)
        ...
        return true
    }
...

Integrating Feedback Section

You can use the API call showConversationWith:config: to allow a user to directly send feedback without having to first view FAQs. This API call will show the feedback screen to the User.

    NSDictionary *config = @{ @"initialUserMessage": @"Give Feedback" };
    [Helpshift showConversationWith:self config:config]; 

    let config = ["initialUserMessage": "Give Feedback"]
    Helpshift.showConversation(with:self, config:config)

Integrating FAQs

You can use the API call showFAQsWith:config: to provide a way for the user to invoke the purpose-built help/support section in your app. This is the easiest approach to enable help in your app as it bundles all the capabilities of the Helpshift SDK in a simple and intuitive interface. You can wire this API call to a "Help" or "FAQs" action in your app.

    NSDictionary *config = @{ @"initialUserMessage": @"Give Feedback" };
    [Helpshift showFAQsWith:self config:config]; 

    let config = ["initialUserMessage": "Give Feedback"]
    Helpshift.showFAQs(with:self, config:config)

Attaching Custom Metadata to feedback

You can attach additional metadata to every new feedback started by the app user. This metadata can include properties like username, email, game scores, current game levels, and any other data needed to provide relevant context for each new feedback. You can attach custom metadata passing it to the config dictionary at the time of calling any of the SDK APIs (showConversation, showFAQs).

Example:-

NSDictionary *customMetadata = @{ @"usertype": @"paid",
                                  @"level": @"7",
                                  @"score": @"12345"
 };

NSDictionary *config = @{ @"customMetadata" : customMetadata };
[Helpshift showConversationWith:self config:config];

let customMetadata = [ "usertype": "paid",
                       "level": "7",
                       "score": "12345" ];
let config = ["customMetadata":customMetadata]
Helpshift.showConversation(with: self, config: config)

let customMetadata = [String: String]();
let config = ["customMetadata":customMetadata]
Helpshift.showConversation(with: self, config: config)

Attaching Custom Issue Fields to feedback

You can attach Custom Issue Fields to every new feedback started by the user. A Custom Issue Field should have a key, a datatype, and a value. The Helpshift SDK allows the addition of Custom Issue Fields by using the customIssueFields method in the ApiConfig object. These Custom Issue Fields would be sent whenever a new feedback is started by the end user.

As soon as an end user opens the feedback screen, they see a greeting message, and the feedback is considered active. All the modified Custom Issue Fields (updated during an active feedback) will only be sent with the next feedback that end user starts.

Possible datatypes to be passed into the config are:

Example:-

NSDictionary *cifs = @{ @"joining_date": @{ @"type":@"date", @"value":@1505927361535 },
                         @"stock_level": @{ @"type":@"number", @"value":@"1505" },
                       @"employee_name": @{ @"type":@"singleline", @"value":@"ABC" },
                    @"employee_address": @{ @"type":@"multiline", @"value":@"303,Joy plaza,Park street,Viman nagar.Pune-432123" },
                     @"salary_currency": @{ @"type":@"dropdown", @"value":@"Dollars" } };

NSDictionary *config = @{ @"customIssueFields" : cifs };
[Helpshift showConversationWith:self config:config]; 

let cifs = [ "joining_date": [ "type":"date", "value":1505927361535 ],
                                 "stock_level": [ "type":"number", "value":"1505" ],
                               "employee_name": [ "type":"singleline", "value":"ABC" ],
                            "employee_address": [ "type":"multiline", "value":"303,Joy plaza,Park street,Viman nagar.Pune-432123" ],
                             "salary_currency": [ "type":"dropdown", "value":"Dollars" ] ];
let config = ["customIssueFields":cifs]
Helpshift.showConversation(with: self, config: config)